Privacy Policy

Please read the following terms carefully as use of the MYHEAT site means that you agree to them.

MYHEAT take the privacy of your information very seriously. Our services are designed to give you the information that you want to receive. Our Privacy Policy below explains how we will collect and use the information you give us. We may vary this policy from time to time and the current version will be that published on this site. The word 'we' refers to MYHEAT, unless otherwise indicated

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. These services include newsletters and catalogue information. We will also need personal information in order to supply other products and services or to help us identify you when you contact us. When we collect this information we will only do so over a secure connection. If you communicate with us by email over the internet you should be aware that the nature of the internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control.

We may also obtain information from publicly available sources such as the electoral roll, or other third parties who have a legitimate basis on which to pass on your information.

We will not share the information you provide with any external agencies. Data we collect from you will only be used for administration, marketing, customer services and profiling your purchasing preferences. We may keep your information for a reasonable period to contact you about our services.

You have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies.

We may record telephone calls for staff training and evidential purposes.

By submitting data to us, you will be indicating to us your consent to contact you by mail, telephone, fax, email, and SMS/MMS to let you know about any goods, services or promotions.

When you visit our web pages, we will download a cookie to your computer. We may also collect information using web beacons (also known as clear gifs or web bugs). Our cookies and web beacons provide us with non-personal statistical information about what you do on the website. For example: the duration of time a page was viewed, common paths taken through the site, data on screen settings and other general information. We may also collect information about what other websites you visit after ours. We use this data to improve the services on our site and to refine your experience of using our sites.

We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent. We will not contact you for marketing purposes unless you have indicated your agreement that we may do so.

We are committed to treating your personal data with due care and in accordance with the data protection principles.

You must be over 18 to purchase any MYHEAT products. If we find that you are under this age we reserve the right to cancel transactions.

Cookies are text files that identify your computer (through what is known as an IP address) to our server. Whilst in some cases it may be possible, we do not use the IP address as a means of identifying you.

If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.

If you have any questions regarding this privacy policy or any other aspect of our data handling procedures, please contact us via the address below.

Our website may contain links to other sites outside the group. MYHEAT is not responsible for the privacy and security of these sites. This privacy policy applies only to this website.